Systems Admin I
Coralville, IA Coralville, IA Full-time Full-time Estimated:
$46.
9K - $59.
3K a year Estimated:
$46.
9K - $59.
3K a year Summary Provides Tier 1 level workstation, various hardware, application, and network support for all CIVCO users using direct contact, phone, email, chat, or screen sharing solutions in a multi-site environment.
Owns workstation lifecycle management, user administration (setups and teardowns), core CIVCO application support including Microsoft Windows OS and Microsoft Office 365 solutions.
Owns Daily, Monthly and Quarterly operations checklists including the daily review of endpoint patch status and system backups.
Schedules and performs IT assimilations for new hires and is comfortable providing specialized training if necessary.
Creates and/or maintains documentation for internal and external processes.
Assists with external resource access management (consultants, contractors, etc) Works closely with all CIVCO employees at all locations, including executive management.
Essential Duties and Responsibilities include the following.
(Other duties may be assigned.
) End-User Support:
Troubleshooting and resolving user PC and shared resources (including printers, copiers, telephone, scanners, and conference room equipment) issues in a timely manner.
Managing the TSR (Technical Service Request) system to organize, prioritize, and resolve these user issues.
Overseeing all aspects of user workstations including hardware/software upgrades, new workstation installations/configurations, workstation moves, and keeping workstation information current at all times in the Asset Management database.
Assisting remote users.
Maintaining inventories of consumables such as printer toner cartridges and other peripheral supplies.
Daily Operations:
Performing day-to-day basic administration of systems including various applications, VM servers, CIVCO intranet, backups, and IBM iSeries.
Perform file restores as required.
Monitoring all of the aforementioned systems and taking a proactive approach for resolving issues before they become customer-impacting.
Creating, maintaining, and modifying User Accounts, Groups, Print Queues, and Servers with the appropriate rights and access privileges.
Has familiarity with current cybersecurity solutions and can effectively install and monitor these solutions to ensure endpoint, data, and overall system security.
IT Projects:
Assisting IT team members and managers with various projects and implementations.
Performing testing on systems and projects before they are placed into production.
Evaluating workstation and user impact with projects to be implemented.
Group Coverage/Backup:
Being trained on tasks and duties of other IT team members, providing coverage, and accepting responsibilities in the event they are out of the office.
This person will also be integral in the CIVCO Disaster Recovery plan.
Information Processing:
Monitor and analyze system performance indicators.
Monitor, manage and fulfill Technical Service Requests.
Monitor relevant technical bulletins and communications and access applicability.
Decision Making:
Conduct day-to-day business operations with internal and external customers.
This will include effective and timely decisions/resolutions of Technical Service Requests i.
e.
, meeting required Service Level Agreements and consulting supervisor appropriately.
Communication:
Gather and communicate the necessary information to resolve Technical Service Requests and other platform issues as required.
Providing TSR metrics and reporting data to Superiors regularly.
Communicate necessary research concerning assigned platforms.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Associates degree in Computer Science or a related field plus three years of related experience with workstation support and network administration fundamentals; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities The position requires:
Demonstrated proficiency with Microsoft Windows 11 and the Microsoft Office 365 suite of products including Word, Excel, Outlook, PowerPoint, OneDrive, and Teams.
Extraordinary analytical/problem-solving skills Superior customer service Strong verbal and written communications skills Ability to multi-task and pay attention to detail Demonstrated flexibility and willingness to take on varied tasks and assist wherever needed Ability to occasionally work after hours or on weekends and participate in on-call after-hours rotation is a requirement.
Proficiency with any of the following are considered to be a plus.
Active Directory, Office 365 Admin, VMWare ESX, IBM System i, Veeam.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand; walk and sit.
The employee is occasionally required to reach with hands and arms.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
$46.
9K - $59.
3K a year Estimated:
$46.
9K - $59.
3K a year Summary Provides Tier 1 level workstation, various hardware, application, and network support for all CIVCO users using direct contact, phone, email, chat, or screen sharing solutions in a multi-site environment.
Owns workstation lifecycle management, user administration (setups and teardowns), core CIVCO application support including Microsoft Windows OS and Microsoft Office 365 solutions.
Owns Daily, Monthly and Quarterly operations checklists including the daily review of endpoint patch status and system backups.
Schedules and performs IT assimilations for new hires and is comfortable providing specialized training if necessary.
Creates and/or maintains documentation for internal and external processes.
Assists with external resource access management (consultants, contractors, etc) Works closely with all CIVCO employees at all locations, including executive management.
Essential Duties and Responsibilities include the following.
(Other duties may be assigned.
) End-User Support:
Troubleshooting and resolving user PC and shared resources (including printers, copiers, telephone, scanners, and conference room equipment) issues in a timely manner.
Managing the TSR (Technical Service Request) system to organize, prioritize, and resolve these user issues.
Overseeing all aspects of user workstations including hardware/software upgrades, new workstation installations/configurations, workstation moves, and keeping workstation information current at all times in the Asset Management database.
Assisting remote users.
Maintaining inventories of consumables such as printer toner cartridges and other peripheral supplies.
Daily Operations:
Performing day-to-day basic administration of systems including various applications, VM servers, CIVCO intranet, backups, and IBM iSeries.
Perform file restores as required.
Monitoring all of the aforementioned systems and taking a proactive approach for resolving issues before they become customer-impacting.
Creating, maintaining, and modifying User Accounts, Groups, Print Queues, and Servers with the appropriate rights and access privileges.
Has familiarity with current cybersecurity solutions and can effectively install and monitor these solutions to ensure endpoint, data, and overall system security.
IT Projects:
Assisting IT team members and managers with various projects and implementations.
Performing testing on systems and projects before they are placed into production.
Evaluating workstation and user impact with projects to be implemented.
Group Coverage/Backup:
Being trained on tasks and duties of other IT team members, providing coverage, and accepting responsibilities in the event they are out of the office.
This person will also be integral in the CIVCO Disaster Recovery plan.
Information Processing:
Monitor and analyze system performance indicators.
Monitor, manage and fulfill Technical Service Requests.
Monitor relevant technical bulletins and communications and access applicability.
Decision Making:
Conduct day-to-day business operations with internal and external customers.
This will include effective and timely decisions/resolutions of Technical Service Requests i.
e.
, meeting required Service Level Agreements and consulting supervisor appropriately.
Communication:
Gather and communicate the necessary information to resolve Technical Service Requests and other platform issues as required.
Providing TSR metrics and reporting data to Superiors regularly.
Communicate necessary research concerning assigned platforms.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Associates degree in Computer Science or a related field plus three years of related experience with workstation support and network administration fundamentals; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities The position requires:
Demonstrated proficiency with Microsoft Windows 11 and the Microsoft Office 365 suite of products including Word, Excel, Outlook, PowerPoint, OneDrive, and Teams.
Extraordinary analytical/problem-solving skills Superior customer service Strong verbal and written communications skills Ability to multi-task and pay attention to detail Demonstrated flexibility and willingness to take on varied tasks and assist wherever needed Ability to occasionally work after hours or on weekends and participate in on-call after-hours rotation is a requirement.
Proficiency with any of the following are considered to be a plus.
Active Directory, Office 365 Admin, VMWare ESX, IBM System i, Veeam.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand; walk and sit.
The employee is occasionally required to reach with hands and arms.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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